The product was damaged and I am required to pay the shipping cost to send it back?
We really enjoyed the fire table thru the cold nights. Does a pretty good job at heating and the assembly was fairly easy and straight forward. Highly recommend this product.
We purchased this item, received it in a couple days - Pleased.... We had no problem with the assembly- That was a plusHowever the 4th night that we used it - we used it on the medium setting. After about 45 minutes we turned it off - went inside and came out later to put the cover on. We found that the glass top on the fire pit (not the wind guard) had exploded all over our deck...We have contacted , asked for a replacement top and are now awaiting a response from the company. If it is favorable I will edit this review.
Very nice fire pit. The glass top looks great. The glass windscreen took 40 minutes just to unwrap all the materials. Looks very nice, happy to have it.
Very nice and easy to assemble in less than 5 min. They give you more than enough glass unlike others. A little difficult to light.
This showed earlier than anticipated, the directions were accurate and easy to follow. The parts were all there and easily identified.It looks great when assembled, works great and is the most complete package for the money of any other fire table I looked at. I whole heartedly endorse this product. Best I have seen with the wind screen, glass fire rocks and a cover! Great job!
Nicely packed and shipped- arrived in two separate boxes, one for the bulk of the table and one for the tempered glass wind screen. Assembly was clear and easy with only a hex wrench (included) required to install the 16 or so bolts required to put the table together. No damage incurred in shipping. A couple of notes- I wish the tempered glass wind screen included some rubber bumpers or something- I'm worried that the aluminum corner joints will scratch the glass tabletop. The 20 lb propane tank is indeed a tight fit and if you're not careful you'll burn your knuckles on the hot burner pan if you don't let the unit cool down before reaching into the table to close the propane tank valve. And it does take a while for the gas to get itself going when you light it up- not instaneous like a grill. Just keep the spark ignitor depressed, press and turn the valve, and it will eventually get going. Overall, very high quality and I hope it lasts a long time!
Used once. Worked great then woke up in the morning to find the tempered glass top shattered in a million pieces. This was not a result of an object hitting it as the whole top was broken while the glass wind protector was fine. The way it broke appears to be a result of thermal fracturing. For the price, this is completely unacceptable.
Easy to assemble. Great quality for price.
One of the screw holes that connect the top to the base did not line up. We had to force a connection but it is not secure. We are still having difficulty with the auto-igniter, It does not work. We have to use a lighter. We are also having trouble with the gas getting into the flame base. It takes several attempts before we get the flame to stay lit.