We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Only wrong or defective items are eligible for free exchange or refund. The restocking fee will be applied to Non-defective items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return issues at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or you receive the wrong one, so that we can evaluate the issue and tackle it timely.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it takes time to process the refund.