We ordered this patio heater last March and have been enjoying it on chilly nights ever since. It emits a good amount of heat, and it is beautiful to look at while enjoying an outdoor evening. I was most impressed however by the company's exceptional customer service. We had an unusual storm hit us about a month ago with very high winds that knocked over our heater. As a result, the heat reflector shield on the top of the heater was badly damaged. I wrote to the company asking about a replacement and they immediately shipped one to me free of charge. I was so impressed with their prompt, courteous and professional response. I would not hesitate to purchase another product from this company, they are A+ in my book.
We purchased our heater in October 2020 for an outside patio. As a rule we moved the heater to a protected corner when high winds were forecast. We forgot to one evening and the heater blew over in a particularly strong storm. The glass cylinder broke and the top shield piece bent. I immediately contacted Pamapic by email and received a prompt. I enclosed photos and explained the situation. (We had owned the heater for 6 months at that point.) Customer service was terrific. Pamapic sent replacement parts at no cost to us and could not have been more courteous. Yes -- I recommend this vendor. Very pleased.
Exactly what I wanted! Easy from start to finish with order. Simple to install instructions, works well! Bonus with cover included. Referred 2 friends! Love it
We love this outdoor heater, we use it on our back porch. Not only does it heat the area, but also is visually pleasing.
This is a large, tall unit and is nice and warm, however it is in a lot of pieces and takes a good amount of time to assemble, so plan accordingly. After a small issue with the initial assembly I was assisted by their customer service to make everything right.
The PAMAPIC 42000 BTU heater is visually beautiful and provides heat to people seated in its immediate vicinity ( 8-10 foot radius). I love the way it looks on our deck, so much so that we purchased a second one since we enjoy entertaining outside鉂わ笍
The seller/manufacture took the trouble of putting each group of screws, etc., in a separate, labeled bag. This made knowing which part to use so much easier. The assembly instruction were almost perfect. I say "almost" because the last few steps in the assembly were not as completely detailed as the other steps.
Was easy for spouse to assemble and it's very lovely and provides warmth, if you live in a moderately cold environment. The ambience is why we purchased it, warmth is an extra addition. Easy to move around our patio!
Assembly watch much easier than I thought. Unit it light given its height. Cover is great. We needed it the first night it was out.
We love this heater! Keeps our patio nice and toasty, while we are outside watching TV. My husband is a big guy and maneuvers the heater with no issues. It is a little tougher for me to move since I am much shorter, but I can move it. The cover is included, which is great! Instructions are step by step and actually had all of the hardware included. Would buy again if needed another one. Enjoy!