Customer Reviews

Based on 21 reviews
90%
(19)
5%
(1)
5%
(1)
0%
(0)
0%
(0)
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Patricia Hart
Great patio heater and fantastic customer service

We ordered this patio heater last March and have been enjoying it on chilly nights ever since. It emits a good amount of heat, and it is beautiful to look at while enjoying an outdoor evening. I was most impressed however by the company's exceptional customer service. We had an unusual storm hit us about a month ago with very high winds that knocked over our heater. As a result, the heat reflector shield on the top of the heater was badly damaged. I wrote to the company asking about a replacement and they immediately shipped one to me free of charge. I was so impressed with their prompt, courteous and professional response. I would not hesitate to purchase another product from this company, they are A+ in my book.

L
LO
Great Customer Service -- When We Needed Replacement Glass

We purchased our heater in October 2020 for an outside patio. As a rule we moved the heater to a protected corner when high winds were forecast. We forgot to one evening and the heater blew over in a particularly strong storm. The glass cylinder broke and the top shield piece bent. I immediately contacted Pamapic by email and received a prompt. I enclosed photos and explained the situation. (We had owned the heater for 6 months at that point.) Customer service was terrific. Pamapic sent replacement parts at no cost to us and could not have been more courteous. Yes -- I recommend this vendor. Very pleased.

S
Steve Heiman
Love the pyramid heater

Exactly what I wanted! Easy from start to finish with order. Simple to install instructions, works well! Bonus with cover included. Referred 2 friends! Love it

J
Julie D Simko
Premium Outdoor Heater

We love this outdoor heater, we use it on our back porch. Not only does it heat the area, but also is visually pleasing.

J
J. Gibbs
Nice, but fit and finish issues

This is a large, tall unit and is nice and warm, however it is in a lot of pieces and takes a good amount of time to assemble, so plan accordingly. After a small issue with the initial assembly I was assisted by their customer service to make everything right.